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Accessibility statement for make a plea

The make a plea website is run by the Ministry of Justice Crime Programme. We want as many people as possible to be able to use it. For example, that means you should be able to:

  • change font size
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet (opens in new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

The website is compliant to WCAG 2.1 AA standards.

What to do if you can't access parts of this website

If you had trouble with any part of this service, get in touch:

If you're not happy with the reply you can ask the senior manager to carry out a review:

  • they should reply within 10 working days
  • if you're not satisfied with the review, you can appeal to the customer investigations team
  • the senior manager will tell you how to contact them
  • the team will look at the complaint again and try to reply within 15 working days

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new window)

Technical information about this website's accessibility

The Ministry of Justice Crime Programme is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (opens in new window) .

How we tested this website

This website was last tested on 7 February 2018 with a follow-up test on 24 May 2018. The tests were carried out by the Digital Accessibility Centre (DAC).

We tested the whole process of using the website to make an online plea.

What we're doing to improve accessibility

When designing new features for the website we plan to test prototypes and the live website with people with a range of access needs.

We also plan to commission a DAC accessibility audit after we have released functionality for processing multiple offence cases. We will fix all identified issues up to WCAG 2.1 AA level apart from any which would be a disproportionate burden.